The player from Germany asked for a withdrawal and, immediately after around 2 weeks of looking ahead to payment due to the lengthy verification process, he made a decision to generate a grievance.

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The participant from Finland is complaining in regards to the lengthy verification procedure. Participant’s grievance has become resolved successfully.

An Austrian participant had been looking ahead to around two months for their withdrawal. Even with acquiring concluded the lengthy KYC approach, the withdrawal requests had been turned down multiple moments. The liable department had not responded to the described issue.

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The player from copyright experienced lifted an issue that has a casino's self-exclusion plan, arguing that it was flawed as it had been dependant on login email rather then private information and facts.

The problem was resolved if the player verified which the verification Look at were successful and he received his payment. The complaint was marked as 'resolved' within the program, as well as participant expressed his willingness to reach out all over again if any potential challenges arose.

The player from Greece experienced an unwanted reward added to your account immediately. Although we assumed that The problem has been settled, with no affirmation from your player, we had been compelled to reject this complaint.

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I've an open situation While using the casino given that the deposit limit set failed to perform plus bongobongo casino kenya they are already stalling me for 40 times now. You only get the normal answer that you ought to hold out, but the case hasn't been fixed.

Right after our intervention, the casino requested extra documents, which the participant instantly presented. The problem was fixed, and the player effectively withdrew all winnings. The grievance was marked as settled from the Complaints Workforce.

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The participant from Germany experienced deposited dollars from her N26 account to her casino account, even so the cash weren't credited. Even with her interaction with the casino, the issue remained unresolved. She had then offered the Grievances Staff having a receipt of her transaction.

Bongobongo doesn't have a casino-distinct application obtainable for down load. Nevertheless, end users can obtain all the casino video games on the website by means of the cell application for Android or maybe the cellular Variation.

We knowledgeable him about The everyday processing instances and encouraged patience when awaiting the KYC verification and withdrawal acceptance. The participant verified The problem was resolved, and the criticism was closed as 'fixed'.

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The participant from Austria is experiencing troubles withdrawing cash because the transactions by using picked payment method aren’t out there. The participant informed us which the casino paid out him out.

The participant from Russia had professional a delay from the account verification method in the casino, which had taken around fourteen days. This problem experienced posed a possible threat to the value of his harmony held in unstable LTC. The player experienced not been knowledgeable about the reason with the hold off, but suspected that his account were blocked on account of using a VPN, given that the casino was blocked in Russia.

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The participant from Germany has long been questioned to offer paperwork for additional verification. The player verified he gained his winnings, thus we marked the grievance as settled.

No, Bongobongo Casino doesn't have a formal loyalty software right now. This can be a thought for players who prefer earning rewards for frequent play.